Case Study 3: Leadership Development, Team Conflict Negotiation, Succession Planning, Executive Coaching

Background:

The president of a privately-held company needed help with succession planning, and addressing performance issues and conflict within his management team.

We recommended meeting with key staff to get their perception on several areas of the operational and people aspects of the company to discover the cause of the conflict and at the same time gather information for use in succession planning. We also administered an anonymous survey.

Several issues were brought to light and we partnered with the president to decide what areas, if we focused on, would most effectively resolve the conflict, increase team and performance, and develop a plan for succession.

Work included:

·        Root cause analysis of sources of conflict within the team

·        Senior management team conflict negotiation and resolution

·        Designed and facilitated a focused team-building and development process targeting specific team and individual behaviors that needed to change

·        Advised on ownership scenarios for succession

·        Performance management coaching

·        Executive coaching

·        Birkman Method assessment and feedback of the management team used for role refinement, conflict management, and team building.

Project outcomes:

Conflict and succession issues were resolved, and the team’s working relationships were improved.